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FAQ

Most frequent questions and answers

Products

Our products are currently being manufactured in China. We have carefully selected our manufacturing partners in terms of quality control and are always looking for talented designers to collaborate with.

All photos on our website are taken by professional photographers under appropriate lighting conditions, we aim to accurately show the finish color and texture as best we can. For further inquiries, please get in touch and we would be happy to help.

Ordering & Payment

Sales taxes must be applied to all purchases as is required by the law.

All photos on our website are taken by professional photographers under appropriate lighting conditions, we aim to accurately show the finish color and texture as best we can. For further inquiries, please get in touch and we would be happy to help.

Once you’ve completed your order, the charge will be made to your account.

We accept Visa, Mastercard, American Express, and Paypal.

Yes, absolutely safe. Your credit card information is secured.

Shipping

Shipping is free with every purchase with the exception of express shipping. Please see our shipping page for full details on shipping charges.

We generally ship our products with either FedEx, USPS, or UPS. In order to ensure that your new furniture arrives in pristine condition, we check every product before shipped.

Once you have placed your order you will receive an email containing your tracking number within 2 business days.

We do not currently ship to APO/FPO addresses.

Please let us know as soon as you are able to if you wish to change the delivery address on your order.

We will always do our best to ensure that your order is sent to the right location.

Don’t Worry! Your items may have shipped from different warehouses and the remaining items will arrive shortly.

Please don’t hesitate to get in touch if your order does not arrive by the date provided on the tracking system. We will work with our carriers to get your order to you right away.

Returns and Cancellations

If you do decide to return your order, please contact us and we will guild you through the process of returning the item. We will ask you to carefully return the item to its original packaging. Our delivery partner will then schedule a time with you to collect the order for return shipping.

Once the item is back at our warehouse it will be inspected, and provided that it is in new condition we will issue a full refund.

Refunds typically take between 5 and 10 business days to process. Please note that as much as we would like to, this delay is not something we are able to remove or speed up – this delay is due to the banking and credit card system.

You can still return your item; however, the carriers may charge a re-boxing fee to ensure that the item is appropriately packaged in order to survive the return shipping.

This fee varies based on the size of the item and the packaging required.

Therefore, we strongly encourage you to keep your packaging for 30 days in the event that you decide you would like to return the product.

The order can be cancelled prior to shipping at no additional charge. We will issue a full refund.

If you decide to cancel your order after your order has left our warehouse, a restocking fee will be deducted from your refund.

Don’t worry! Take fully detailed pictures (with the damaged packaging if possible) and describe the damage in as much detail as possible. Contact us right away and we’ll take care of the rest.

 

General

Part of the reason that we are able to offer such great prices on our products is that we don’t have any showrooms or sales people. We eliminate any unnecessary costs as much as we are able to. That is why we provide lower prices at the same quality as others.

 

Absolutely! Feel free to get in touch with us by email or message us on our Facebook page and our team would be happy to help answer your questions.