Frequently Asked Questions (FAQs)

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FAQ

Most frequent questions and answers

Products

Where are your products manufactured?

Our products are currently being manufactured in China. We have carefully selected our manufacturing partners in terms of quality control and are always looking for talented designers to collaborate with.

Are the finish colors shown in your photos accurate?

All photos on our website are taken by professional photographers under appropriate lighting conditions, we aim to accurately show the finish color and texture as best we can. For further inquiries, please get in touch and we would be happy to help.

Ordering & Payment

Where are your products manufactured?

Sales taxes must be applied to all purchases as is required by the law.

Are the finish colors shown in your photos accurate?

All photos on our website are taken by professional photographers under appropriate lighting conditions, we aim to accurately show the finish color and texture as best we can. For further inquiries, please get in touch and we would be happy to help.

When will I be charged for my order?

Once you’ve completed your order, the charge will be made to your account.

What methods of payments do you accept?

We accept Visa, Mastercard, American Express, and Paypal.

I am concerned about submitting my credit card information online. Is it safe to place an order on your site?

Yes, absolutely safe. Your credit card information is secured.

Shipping

How much do you charge for shipping?

Shipping is free with every purchase with the exception of express shipping. Please see our shipping page for full details on shipping charges.

How will my furniture ship?

We generally ship our products with either FedEx, USPS, or UPS. In order to ensure that your new furniture arrives in pristine condition, we check every product before shipped.

Can I track my shipment?

Once you have placed your order you will receive an email containing your tracking number within 2 business days.

Can you ship to APO / FPO addresses?

We do not currently ship to APO/FPO addresses.

Can I change my shipping address after I’ve placed the order?

Please let us know as soon as you are able to if you wish to change the delivery address on your order.

We will always do our best to ensure that your order is sent to the right location.

I ordered multiple items but they did not arrive together, what’s going on?

Don’t Worry! Your items may have shipped from different warehouses and the remaining items will arrive shortly.

My estimated delivery window has passed and my order hasn’t yet arrived – what should I do?

Please don’t hesitate to get in touch if your order does not arrive by the date provided on the tracking system. We will work with our carriers to get your order to you right away.

Returns and Cancellations

If I choose to return my order, what happens next?

If you do decide to return your order, please contact us and we will guild you through the process of returning the item. We will ask you to carefully return the item to its original packaging. Our delivery partner will then schedule a time with you to collect the order for return shipping.

Once the item is back at our warehouse it will be inspected, and provided that it is in new condition we will issue a full refund.

Refunds typically take between 5 and 10 business days to process. Please note that as much as we would like to, this delay is not something we are able to remove or speed up – this delay is due to the banking and credit card system.

What happens if I no longer have the original packaging for the item?

You can still return your item; however, the carriers may charge a re-boxing fee to ensure that the item is appropriately packaged in order to survive the return shipping.

This fee varies based on the size of the item and the packaging required.

Therefore, we strongly encourage you to keep your packaging for 30 days in the event that you decide you would like to return the product.

Can I cancel an order?

The order can be cancelled prior to shipping at no additional charge. We will issue a full refund.

If you decide to cancel your order after your order has left our warehouse, a restocking fee will be deducted from your refund.

What should I do if my shipment arrived damaged?

Don’t worry! Take fully detailed pictures (with the damaged packaging if possible) and describe the damage in as much detail as possible. Contact us right away and we’ll take care of the rest.

General

Do you have a showroom?

Part of the reason that we are able to offer such great prices on our products is that we don’t have any showrooms or sales people. We eliminate any unnecessary costs as much as we are able to. That is why we provide lower prices at the same quality as others.

I have a question that is not answered here, can you help?

Absolutely! Feel free to get in touch with us by email or message us on our Facebook page and our team would be happy to help answer your questions.